Often times the top sash is not pushed completely in place to allow the retaining lip to engage the weather-stripping and hold it in place. Make sure the sash is completely raised to eliminate potential drifting. In addition, because double-hung windows are made to provide remarkably easy fingertip operation, it is possible that the sashes will sometimes drop slightly.

If you want to attempt to reduce the sash drift, use a flat-head screwdriver to turn the built-in frame adjusters (located at the mid-height of the jamb). Turn just a 1/4 turn at a time until the sash stays in position. Do not adjust the Phillips-head screws in the jambs.

The top sash on my double-hung window just falls down when it is not locked. How can I fix this problem?

Newtec windows employ one of the finest and most stable window balance systems—spiral balancing. In rare cases, the connecting pivot bar can become dislodged from the balance shoe. This small bar—located on the bottom corners of the sash—must slide into the white nylon housing with the black cam located in the side of the window's frame. If it is not connected to the cam, use a Phillip s screwdriver to loosen the screw, and then retract the pivot bar. Align the bar with the black cam, insert it and tighten the pivot bar screw.

I have double-hung windows with full screens. How do I remove the screens from the windows?

Newtec engineers have designed these screens to fit perfectly. Screen frames feature heavy extruded walls, an integral lift rail, and a rigid horizontal spreader bar that’s securely anchored to the screen frame—resulting in extremely high-strength properties.

To remove the screen, grasp the lift rail at the bottom and the spreader bar in the center. Simply push to the left side and swing the screen outward. Please be careful not to force the screen out—excessive force will bend the screen.

Why is there moisture at the center of the window or near the bottom handle on the interior of my window?

Condensation will occur whenever the window surface is cool enough to allow moisture in the air to condense on it, which is why some condensation can be expected in the winter - condensation should be controlled as much as possible since it can damage the window's components, cause the wood to rot and saturate the wall insulation reducing its effectiveness.

It is also important to understand that too little humidity is bad for your house. Moisture on the inside of a window pane, and it is a sign that airborne water is trapped in the house due to poor air circulation and exchange.

Steps to Reduce Excessive Humidity

1. Vent gas burners and clothes dryers to the outside. Dryer and kitchen range exhaust fans should never be vented to the attic.
2. Install exhaust fans in the kitchen, bathrooms, and laundry rooms.
3. Installing a dehumidifier
4. Opening fireplace damper
5. Ventilating the crawl space or basement